RCS Retail Summit - Johannesburg

The Venue, 17 High St, Melrose, 2019, Johannesburg
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The annual RCS Retail Summit is sure to bring you a world class event in the evolution of Retail and the Customer experience, in partnership with Echangeur, the Customer Trends and Innovation unit of BNP Paribas Personal Finance, based in Paris.

With 2 venues, to make your logistical choice easier, this year we’ll aim to bring you an interactive Summit shaping customer experience across retail. Considering your valuable feedback from last year’s successful Summit, the focus will extend beyond Global trends from our experts in Paris, and showcase trends and services that will shape the future of the consumer in South Africa.

To this end we will be welcoming one of South Africa’s most respected trend analysts and founder of Flux Trends, Dion Chang, who will deliver a key note address.



Thursday 27 June 2019
09:00 - 09:45 Village of Innovation – Welcome & showcase of local innovation trends
09:45 - 10:00 Opening by RCS
10:00 - 10:45 “Commerce Reloaded”, Keynote by Nicolas Diacono (Echangeur - Paris)
10:45 - 11:30 “The New Urban Tribes of South Africa”, Keynote by Dion Chang (Flux Trends – South Africa)
11:30 - 12:15 “The Future of Workforce Mobility”, Keynote by Warren Owen (MD 2Way Systems – South Africa)
12:15 - 12:45 Questions - Answers - Wrap-up
12:45 - 13:30 Village of Innovation – Networking


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