RCS Retail Summit - Johannesburg

Wednesday 27 June 2018 - 9:00 AM to 1:00 PM (UTC+2)

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In partnership with FSACCI Gold Member BNP Paribas, we are offering you the opportunity to attend RCS Retail Summit in Johannesburg. 30 free entrances are reserved for FSACCI Members to access to this hi tec and Retail Summit analysing consumer behaviour and how technology is impacting it – looking at a futuristic view.

TOPICS

Content 1- Commerce Reloaded Conference
Annual benchmark interpreting the impact of technological innovations to stay one step ahead on developments in business:

➔ 1 hour of inspirating conference with 1 expert on stage decoding main Retail and innovation Trade Shows : CES, South by Southwest, Retail’s Big Show, Shoptalk, WebSummit...
Many customer experiences being considered by retail chains open the door to the ubiquitous retail, where retail becomes ambient, frictionless regarding on-line and off-line ! Making payments, ordering a Uber or booking a table without interrupting a discussion with someone has even become possible (this year) thanks to suggestions of Facebook Messenger, which recognizes in the content of messages an address or a time and place for meeting someone. Artificial intelligence, robots, and virtual reality are invading our everyday life and modifying our relationship with retailers and brands! Who owns the Future ?

Content 2- Innovate Service Centric Workshop
Benchmark of best innovation of Services practices to deliver a customer approach driven by Services with strategical keys.

➔ 1 hour of dynamic and participative conference on new consumer journey, to guide innovation in companies, sharing shopper new usages, selecting the best innovative services developed by different sectors of activity, to get inspired…
With changing consumer patterns and the impact of new technologies, retail continues its rapid transformation. The frontiers between Click and Mortar have disappeared, opening the door to ambient and continuous retail. The future of retailers lies in Services, which alone can create differentiation beyond price. They just need to find the keys to building an ambitious and loyalty-enhancing service offering. The service-centerd economy forces companies to adapt through an innovative offering of services that will develop the loyalty of tomorrow. A look back at the year's best practices in matters of innovative services to meet shoppers expectations by optimizing their customer journey in and out the store. And what if Services already made the difference?

Content 3- Digital Reports and Practical Handbooks

Content 4- Mobile Showroom

➔ New Tech Booth demonstrating some of the latest technologies that will impact both Customer experience and Retail POS
> Mobile showroom to enhance your international events and bring technology to you. Use and feel technologies to understand the Shopper experience !
(Access Panel datavizualisation possible if requested – Italian and French shoppers – European drivers)
> User-centric demos to enjoy an extraordinary experience in a booth as attractive as it is disruptive with more than 10 selected new tech demos

Content 5- Echangeur Le Club

➔ Stay in action after the seminar ! Continuously master the impact of technological innovation and new uses in business with a complimentary access to Echangeur le Club to the 20 SANLAM attendees…
- Continuous interpretation of more than 300 business cases in Retail and Customer Relationship. NFC, virtual reality, PFM, digital wallet, Services, mobile payment, gamification, GAFA/BAT ecosystems, Artificial Intelligence, Chatbots…)… in home appliance and other sectors of activity, to get inspired with best practices !
- Practical framework, glossary of technological innovation and analytical models of drivers of consumer spending
- Key reports “Commerce Reloaded” and “Innovate service-centric” in digital version
- Weekly newsletter decoding New Tech or Services innovation in Retail
- Startup ecosystem dedicated to Retail and Customer Relationships

DATE & TIME Wednesday 27th June 10.00AM to 2.00PM	REGISTRATION REGISTER
VENUE Maslow Hotel Rivonia Rd & Grayston Dr Sandown SANDTON	FEE 30 free entrances for FSACCI Members

AGENDA 10:00 \| New Tech Village – Welcome coffee – Networking 10:45 \| Opening by Deven Moodley (RCS) 11:00 \| “Commerce Reloaded” keynote by Guillaume Rio (Echangeur) 11:45 \| “Innovations of Services” Keynote by Matthieu Jolly (Echangeur) 12:30 \| Questions - Answers - Wrap-up 12:45 \| New Tech Village – Cocktail – Networking 14:00 \| Close

SPEAKERS > Elizabeth MENANT, Technological and Services Trends Expert > Matthieu JOLLY, Services & Innovation Manager > Guillaume RIO, Technology and Partnerships Manager > Nicolas ROUSSEAU, Sales Director

FOR FURTHER INFORMATION Please contact our Event Coordinator, Marjolaine Pierrat-Feraille at (076)1803658 or communications@fsacci.co.za TERMS AND CONDITIONS Full payment is now required upon registration. Failing to do so will automatically cancel your registration. Should you need to cancel, please do so no later than two working days before the date of the event. No shows will not be refunded. Please note that photographs and videos may be taken during the event for news and publicity purposes.

FOR FURTHER INFORMATION
Please contact our Event Coordinator, Marjolaine Pierrat-Feraille at (076)1803658 or communications@fsacci.co.za

TERMS AND CONDITIONS
Full payment is now required upon registration. Failing to do so will automatically cancel your registration. Should you need to cancel, please do so no later than two working days before the date of the event. No shows will not be refunded. Please note that photographs and videos may be taken during the event for news and publicity purposes.