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[Covid-19] How to access UIF benefits for your employees

Our member Artemis Group shares an easy step-by-step guide on how to apply for the UIF for your staff.

You will find attached, all necessary documents to fill in your application.

For those who are doing the UIF TERS Applications on their own, please note that the online portal for submission is now OPEN and ACTIVE. This is a new, simple and quick way of processing these applications. 

The link for this is:

C19 TERS: Temporary Employee / Employer Relief Scheme

Please note the following :

A : Process to follow when applying for Covid19ters

Steps 1: Key Documents required

  • Prescribed template that will require critical information from the employer – employees bank details needed here. Refer to section C for more clarity   (attachment 1)
  • Employer or Bargaining council applying must complete this (attachment 4)
  • MOA (completion of the agreement between UIF, Bargaining Council  and Employer) ; only applicable to employers that has more than 10 employees  
    • Choose the MOA relating to your role in the process: 
      • Employer (attachment 5)
      • Bargaining Council that can pay the benefits directly to employees (attachment 6)
      • Bargaining council that cannot pay employees directly (attachment 7)
      • Tourism or Mineral council  (attachment 8)
  • Confirmation of  bank account details for Covid19ters in the form latest bank confirmation letter  (no need to certify)
  • Letter of Undertaking ( attachment 9 )

**All documents submitted will be subjected to verification.

Step 2: Submission Process

Submit t all documents as required to UIF via dedicated mailbox Covid19UIFclaims(@)

Total of 5 documents (exclude MOA if under 10 employees)


  • Fill company name on page 1
  • Initial each page
  • Sign in full at the end.

Step 3: Conclusion

Our Covid19 system will attend to all application and thereafter send you a approval/rejection letter.

B : Additional  Information

  1. Minimum Wage - The Minimum wage  that will be used to determine minimum payment to employees is R3500 Per Month
  2. Opening of a special account is only applicable to Bargaining council as they represent multiple employers.
  3. Payment can be made to either: 
    • Employer
    • Bargaining Council /Council
    • Employees 
  4. Leave income = salary paid during lockdown/shutdown period if applicable.  There could be R0 earned.
  5. Termination date is the last  remuneration date received by the employee  for the shutdown.  This could be either 26thMarch or 31st  March.

C : Rules  for completing prescribed template

  1. Prepare the list of all employees with all mandatory information using the file National Disaster Payment – Excel Template (Attachment 1)
  2. Use the “Guidelines – To Convert_ Excel_TO_CSV” document as required by UIF 
  3. Refer attachment 3 to view sample of what we need as a final CSV file.
  4. Submit 5 files in total. (exclude MOA if under 10 employees)

For more information:


Download COVID19_TERS_Easy_Aid_.pdf  (PDF • 693 KB) Download  (ZIP • 3 MB)

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