Mazars: THE FUTURE OF TELCOS: WINNING THE CLIENT EXPERIENCE BATTLE
Mazars publishes global study ‘The Future of Telcos: winning the client experience, the case of mobile financial services’
What exactly is the business of telecommunications? The obvious answers – carrying information and connecting people – could soon be too narrow and fail to define the true capabilities of telecommunication companies. At Mazars, we believe that ‘shaping customer experiences’ better describes the present priorities and future direction for telcos.
But to do that, telcos need to leverage 5G – its rapid transfer speeds and its low latency – to shape seamless experiences, while developing their mobile financial services capabilities and keeping up with fierce competition from tech firms, banks and others, which all want to own and brand the new age of customer experiences.
