HR Focus

Bolloré Logistics is recruiting a french-speaking Control Tower Manager – Clinical Trials

13 November 2017

Bolloré Logistics is a global leader in international transport & logistics. Constantly adapting to its customers’ changing needs, the company has enriched its expertise to become a tier-one supply chain partner and one of the top 10 transport and logistics companies in the world with the largest integrated logistics network in Africa. Bolloré Logistics delivers custom-fit solutions with a high added value that draw on an in-depth experience and understanding of different industries, as well as the constant quest for improvement and optimisation that is central to the company’s own culture and values.

Job Purpose:

 Protect and grow Healthcare Clinical Trial Airfreight Product through continuous liaison between the customer and various Bollorè departments / network.

Job Function:

 Manage accounts effectively through multi-level customer contact:
o Strategic
o Tactical
o Operational
 Manage cost control processes in conjunction with the Operations team and the relevant client SOP
 Coordinate with Pan-African and Network Operations and Other Depts. (Legal, Finances, etc) to ensure that the Customer Specific Documentation is maintained:
o SOP
o SLA
 Attend to technical requirements in conjunction with the Operations team:
o Continuous communication of client requirements with the Operations team to ensure performance levels on the accounts are maintained
o KPI reporting o Analyse the buying and selling rates to ensure profitability
o Managing and communicating the tracking of shipments between the various parties at various points
o Provide monthly operational report to the Head of Airfreight o Communicate development opportunities with the Commercial team
 Daily Operational Tasks: o Handling of customer’s orders, complaints and queries.
o To interact with Pan-African Operations and make sure service level Quality is maintained
o Support with collecting outstanding payments from allocated client base
 Tenders / RFQ’s / Estimate/capabilities requests:
o Support with tenders / pricing and capabilities requests for allocated clients
 New / Extension business:
o Ensure opportunities for new and / or extension business opportunities are communicated with the commercial team.

Minimum Education and Experience Requirements:

 Matric
 Bachelor’s degree, preferably in Business, Marketing, Computer Science, or related discipline
 Knowledge: Must be able to discuss end-to-end supply chain solutions
 Experience: minimum 5 years Healthcare and/or Freight Industry related experience
 English/French languages essential
 Ability to work under pressure and sense of urgency
 Knowledge of Airfreight Operations/DG and IATA Regulations is a plus